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Terms of service

Last updated: 6 September 2026

Introduction

Welcome to aartisanz. These Terms of Service ("Terms") apply to your use of the aartisanz online store at aartisanz-store.myshopify.com and any related pages, messages and services we operate ("the Store"). aartisanz is run from Pedana, Andhra Pradesh, India, and sells hand-painted and hand block printed Kalamkari sarees, fabrics and accessories made by artisan families. By browsing the Store or placing an order you agree to these Terms. If you do not agree, please do not use the Store.

1. Who can use the Store

You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering you confirm that you meet this requirement and that the details you give us are accurate and complete.

2. Changes to these Terms

We may update these Terms from time to time. The date at the top shows when they last changed. Changes take effect when they are published on this page, and continuing to use the Store after that means you accept them. Orders already placed are governed by the Terms in force when the order was placed.

3. Using the Store

You may use the Store for personal shopping and for the bulk and wholesale enquiries we invite on our Bulk Orders page. You agree not to:

  • try to gain access to any part of the Store, another customer's account or our systems without permission;
  • use the Store in any way that breaks Indian or other applicable law;
  • interfere with how the Store works, including by sending malware or automated traffic;
  • pretend to be someone else or misrepresent your connection with any person or business;
  • copy our catalogue with bots or scrapers without our written consent;
  • resell our products under another brand without a wholesale arrangement with us.

If you create an account, keep your login details private and tell us straight away if you think someone else has used them. You are responsible for activity under your account.

4. Reviews and other content you give us

You may leave reviews, photos, comments or messages. Anything you submit must be your own, truthful and lawful, and must not be abusive, obscene or discriminatory. By submitting it you allow us to display and use it on the Store and in our marketing without payment. We may remove content we consider unsuitable.

5. Our content and brand

The aartisanz name, logo, photographs, product descriptions, page designs and the motifs shown in our product images belong to aartisanz or to the artisans who made them. You may view and share them for personal, non-commercial purposes. You may not copy, modify, sell or use them commercially without our written permission.

6. Products, handmade variation and availability

Every piece we sell is handcrafted in small batches. Slight differences in colour, motif placement, weave and finish between the photograph and the piece you receive are part of the craft and are not defects. Natural dyes may bleed a little in the first one or two washes; care instructions are on each product page.

Most of our sarees are single pieces. A product shown as "in stock" can occasionally sell out before your order is processed. If that happens we will tell you within two business days and refund any payment in full.

We try hard to keep descriptions, measurements and photographs accurate, but we cannot promise they are free of every error. If a product is materially different from its description, your remedy is to return it under our Returns and Exchanges policy.

7. Prices and payment

  • All prices are in Indian Rupees (INR) and include GST. The price you see on the product page is the price you pay, plus any shipping charge shown at checkout.
  • Prices may change without notice, but the price confirmed at checkout applies to your order.
  • If we discover a pricing error after you order, we will contact you before dispatch. You may confirm the order at the correct price or cancel it for a full refund.
  • We accept UPI, debit and credit cards, net banking and, within India, cash on delivery. Online payments are processed by secure third-party payment providers; we do not store your card details.
  • If a payment fails or is reversed, we may cancel the order or hold dispatch until payment is received.
  • Cash on delivery orders must be paid in full to the courier at the time of delivery. Orders that are refused at delivery may make you ineligible for cash on delivery on future orders.

8. Shipping and delivery

  • Within India: shipping is free on orders of ₹500 and above. Orders below ₹500 carry a flat ₹50 charge. Orders are dispatched within 24 to 48 hours of payment confirmation and usually arrive in 3 to 7 business days. Remote areas may take 7 to 12 business days.
  • International: shipping is free on orders of ₹10,000 and above and a flat ₹2,500 below that. Delivery usually takes 7 to 14 business days depending on destination and customs clearance.
  • Tracking details are sent by WhatsApp, SMS or email once your order ships.
  • Delivery estimates are estimates. We are not responsible for delays caused by couriers, weather, strikes, customs or other events outside our control, but we will help you follow up.
  • Please give a complete address and a working phone number. We are not responsible for parcels that cannot be delivered because of an incorrect address, and re-delivery may carry an extra charge.

Full details are on our Shipping Policy page.

9. International orders, customs and duties

For orders shipped outside India, any import duties, customs charges or local taxes are set by the destination country and are payable by you on delivery. They are not included in our prices or shipping charges. If a parcel is returned to us or destroyed because these charges were not paid, the order is not eligible for a refund. By ordering for delivery outside India you confirm that the products may lawfully be imported into your country.

10. Cancellations

You may cancel an order free of charge at any time before it is dispatched by messaging us on WhatsApp or email with your order number. Once an order has been dispatched it cannot be cancelled, but you may return it under our Returns and Exchanges policy. Prepaid amounts for cancelled orders are refunded to the original payment method within 5 to 7 business days.

We may cancel an order if the product is unavailable, if we suspect fraud, if the address cannot be served, or if there is a pricing or listing error. In every such case any payment you have made is refunded in full.

11. Returns and exchanges

You may return or exchange a product within 7 days of delivery if you received the wrong item, the item arrived damaged or defective, the colour is significantly different from the photographs, or there is a manufacturing fault. The product must be unused, unwashed and in its original packaging with all tags intact. Sale items and custom or bulk orders are not eligible for return. Slight handmade variation is not a defect. The full process, timelines and refund method are set out on our Returns and Exchanges page, which forms part of these Terms.

12. Bulk and wholesale orders

Bulk and wholesale orders are agreed separately in writing. Prices, minimum quantities, lead times, packaging and payment terms for such orders are those confirmed in that agreement and may differ from the retail terms on this page.

13. Our liability

Nothing in these Terms limits any right you have under Indian consumer protection law. Subject to that, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for losses caused by events outside our reasonable control. The Store is provided "as is" and we do not promise that it will always be available or error-free.

14. Privacy

How we collect and use your personal information is described in our Privacy Policy, which forms part of these Terms.

15. Governing law and disputes

These Terms are governed by the laws of India. Any dispute that we cannot resolve with you informally is subject to the exclusive jurisdiction of the courts at Machilipatnam, Krishna District, Andhra Pradesh. Please contact us first; most issues are settled quickly over WhatsApp or email.

16. Contact us

aartisanz
Pedana, Krishna District, Andhra Pradesh, India, 521366
Email: hello@aartisanz.com
WhatsApp: the number shown on our Contact page
Business hours: Monday to Saturday 9:00 AM to 7:00 PM, Sunday 10:00 AM to 4:00 PM IST